Quality Service Matter
All of our medical devices are compliance with safety and quality standards, and strictly implement a Quality Management System for medical device manufacturing, that we manufacture well-manufactured, accurate, and reliable devices, making significant and precise diagnoses and treatment outcomes. However, we would provide 24/7 service for our global customers, if it has any quality issues, the customers can get a quick response via our customer service system.
Technical Support
Committed to providing high-quality products and exceptional service, our technical team helps the customers troubleshoot minor issues to address systematic technical issues, answers questions relating to our range of medical devices, provides general procedural advice, investigates any device-related issues, and the application training and support.
Marketing Support
As our business partner, we would not only offer you the most favorable price and satisfied service, but also the marketing supports for your targeting market. Thus, we will help you to expand the brand awareness in you market with our marketing reports, the promoting message would be communicated through various marketing channels, such as social media, website, email marketing, and advertising. Besides, it would also be free to provide you some promotional materials and organize the international exhibition for assisting you to sell the medical devices.
Fast and Effective
Our fast and effective customer service ensures that our customers receive the best possible care with our 24/7 Customer Support, which offers you immediate assistance when needed, no matter the time or day. However, our well-Trained highly-skilled Technicians would also provide repairs and maintenance services promptly and efficiently for the customers. Other than that, the repair process is available to be swift and straightforward with minimum downtime and repairs can be completed online, on-site, or in a service center. Furthermore, it would organize regular surveys to get feedback from the customers that guarantee the device running smoothly.
After-sale service
Warranty policy
YSN Medical Equipment Company warrants that the product you have purchased from YSN or a YSN-authorized reseller is free from defects in materials and workmanship under normal use during the warranty period. The warranty period begins on the day of shipment from YSN. The warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the product from you. It excludes all expendable parts. During the warranty period, we will repair or replace defective parts with new parts or, at the option of YSN, serviceable used parts that are equivalent or superior to new parts in performance.
Online troubleshooting
When it comes to identifying problems with medical devices, our technical team will help you to check the devices by the best and quickest methods online. According to the different reporting issues, the technician will list various steps and procedures for troubleshooting medical devices and systems in an easy-to-use format, and provide structure for your troubleshooting process before you open the device's service manual, both of which will guide to assist in the troubleshooting and repair of medical equipment.
Quick response
Since we provide 24/7 customer support service, it offers you immediate assistance when needed, no matter the time or day. The customer can create a conversation to get a quick response via the Instant Chat System from our official website, our company's official Business Whatsapp Account, or our official Social Media Chatting Entrance.
Testimonial
